Special assistance for disrupted flights and passengers with disabilities.
In case your flights was disrupted, you can find further information in Refunds and Compensation section of our website.
We offer extra assistance for disabled and reduced-mobility passengers and to passengers with special needs.
In order to make your journey safe and comfortable, you need to inform Wizz Air at least 48 hours before the scheduled departure of the flight about your physical disability or reduced mobility, or any other condition that may require medical care.
Your request can be made online during the booking process or by contacting the Special Assistance Call Centre. We recommend calling us on the day you make the reservation.
If you have special needs, please make sure that you are present at check-in 2 hours before the scheduled departure time. This is so that we can complete the check-in procedure on time.
Special assistance for disrupted flights and passengers with disabilities
IF YOU REQUIRE SPECIAL ASSISTANCE
you need to inform Wizz Air
at least 48 hours before the
scheduled departure time.
IF YOUR FLIGHT WAS DISRUPTED
you can call us any time for support on numbers below
4
In case your flights was disrupted, you can find further information in Refunds and Compensation section of our website.
We offer extra assistance for disabled and reduced-mobility passengers and to passengers with special needs.
In order to make your journey safe and comfortable, you need to inform Wizz Air at least 48 hours before the scheduled departure of the flight about your physical disability or reduced mobility, or any other condition that may require medical care.
Your request can be made online during the booking process or by contacting the Special Assistance Call Centre. We recommend calling us on the day you make the reservation.
If you have special needs, please make sure that you are present at check-in 2 hours before the scheduled departure time. This is so that we can complete the check-in procedure on time.MEDICAL CERTIFICATE
If there is reasonable doubt that you can complete the flight safely, without requiring assistance during the flight, we reserve the right to require a medical certificate confirming your fitness to travel by air. This must contain explicit medical approval for your carriage by air.CLOSEDISABLED PASSENGERS AND PASSENGERS WITH SPECIAL NEEDS
In line with Regulation (EC) No 1107/2006, our partners provide a wide range of facilities for disabled and reduced mobility passengers at airports. Passengers are considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.
Disabled passengers are passengers who
- use wheelchairs
- live with visual or hearing impairments
- travel with guide dogs
Passengers with special needs are considered those who are
- pregnant
- travelling with a broken leg
- travelling with mobility equipment
- are affected by a contagious disease
- using medicine or medical equipment
- in need of extra oxygen for medical reasons